Today we’ve launched a redesigned onboarding experience for Yoast SEO for Shopify, built to guide, support, and empower every user from the moment they install. Customer-centric marketers and designers know, first impressions matter, and thoughtful onboarding is the first step to long-term success.
A new onboarding, designed with care
We’ve simplified the setup process, removed unnecessary steps, and introduced a guided, narrative-style welcome experience that makes it easier to get started and harder to get stuck.
Whether you’re new to SEO or scaling a large store, our goal is the same: help you feel confident from the first click.
“We wanted users to land in the onboarding flow and immediately understand two things: how the app can help them improve their Shopify store’s SEO, and what steps to take first to see results.” Tom Ottjes, UX Designer at Yoast
Behind the scenes: Service design in action
This onboarding redesign isn’t just a UI refresh, it’s the result of a service design approach that included:
Journey mapping based on real user behavior
Cross-functional collaboration across UX, development, support and marketing using service blueprints
Strategic improvements to both front-end and back-end processes
Want to learn how a single blueprint helped align our teams and reshape the onboarding experience?
We’re already working on the next phase of improvements designed to improve our customers’ experience, including smarter in-app guidance and contextual feature onboarding.
Thanks to everyone who shared feedback along the way. Keep it coming, we’re listening, learning, and building better together.
Beth is Product Marketing Manager at Yoast. Before joining the company, she honed her digital marketing and project management skills in various in-house and agency environments.
